Services

Network Service Provider

We pride ourselves on delivering carrier class networks and the best level of customer support the industry has to offer. We truly believe in being an extension of your current IT staff as opposed to just being another hotel vendor. We know how important the Internet is to your customers and we’re here to help you every step of the way to deliver a system with no complaints.

Consulting, Design and Integration

We know that no two networks are the same, nor should they be designed that way. Our design approach takes multiple factors into consideration when accomplishing what the customer is requesting. We do not employ “cookie-cutter” network designs.

Wired and Wireless Networks

We design and integrate commercial grade networks with end user security as our top priority. We truly understand that networks with transient users can cause problems, so our designs and final product installations help mitigate the effects of mischievous end users.

Proactive Network Monitoring

We monitor the health of the network at all times as well as provide onsite network monitoring tools for property staff. We know, in realtime, the condition of all of our monitored, installed gear. We generate a nightly report for front desk and engineering staff so the hotel knows as much about the state of the network as we do.

U.S. Based Guest Technical Support

Our technical support is process driven and tier-structured to provide the highest quality, most efficient onshore guest technical support available. Our highly trained technicians are able to address any problems your customers encounter. We provide 24x7x365, bi-lingual (English and Spanish) support.

Feature-rich Tools for Customers

We offer a versatile, cost-effective, web-based, high speed Internet access management platform for hoteliers who have their guests productivity and the highest standards of service in mind. The software we use offers unparalleled flexibility in the management and control of your hotel’s wireless or wired guest Internet networks – from single properties to international chains.

Network Security Appliances

Our optional appliances are deep-packet, layer 7 inspection devices that scan, identify, and control Internet traffic, provide advanced content filtering, reporting, application prioritization, bandwidth management, and threat protection capabilities.

Make sure users can access the content they need with real-time dynamic URL categorization, URL database matching, URL keyword search, and even deep HTML inspection. Features like SafeSearch search engine enforcement will automatically detect and protect your network from dangerous or unwanted content.

Control4® Suite System

Control4® Suite System is the first standards-based, door-to-drape, automation and entertainment control technology for hotel and resort owners. Your guests will be able to use a single remote to control draperies, lighting, room temperature, room status, television, music, and video systems. With the same remote, your guests can schedule wake-up calls and make requests for services such as valet, housekeeping, room service, spa and more. This will give your guests the unprecedented ability to create an environment perfectly suited for their stay.

By storing profiles of each of your guests, the system can automatically set the room for the preferences of the person checking in, ensuring that they immediately enjoy personalized comfort and convenience.